What do you do when...
This is a compilation of information from many of your CA Staff
members in an attempt to answer the old question, “
What do you do when… this or that occurs.” Hope you find this information helpful;
and, in advance, Happy Thanksgiving to all. We have so much for which to be thankful and
grateful.
What do you do when…
Your bank account changes and your CA assessments (annual dues) are paid using ACH
(automated clearing house)?
Please contact the CA and fill out a new bank draft form (also available on the web
portal) with a copy of your new check.
You are moving and are set up for ACH?
Please contact the CA and fill out a cancellation ACH form (also available on the
web portal).
You want to cancel your golf pass?
Contact the CA office for a golf refund form (also available on the web
portal). Remember, certain rules apply, so review the Rules and Regulations for the
specifics.
You have a question with your billing?
Contact Learhea Grant, 512-864-1229, at the CA office.
You are selling your home and dues are due?
Pay the dues; then, when your home sells, get reimbursed by the buyer through the
title company.
Your billing information changes?
You will need to fill out a form at the CA office for our files on change of
information and addresses.
You want to know balances on golf information - sweeps, credits, temp disability, and MGA
balance?
The golf staff has access to all this information in the pro
shops.
You want to charge to your CA account?
This privilege is available at the membership desk, Fitness Center, and pro
shop. You will need to sign a ticket approving the member charge. You will need to
provide proof of residency with your ID badge. Please be aware of the $2 statement fee if not paid
by end of month.
You want to avoid the $2 statement fee?
You will need to contact the CA office for balance, but beware if you have charged
during the last 2-3 days of the month, as this may not be included. Please be aware of what
you charge in order to pay in full.
You want to know the future dues for the upcoming year?
You can attend the CA Board Meeting in November to see the approval of the new
upcoming yearly rate, or check with the CA Office following the November Board Meeting.
You want to start a Chartered Club or SIG?
Consult the Chartered Club Guidelines for the procedures (can be found on the web
portal) or contact Cynthia Chapman at 864-1211.
You have warranty questions for your home?
Contact Pulte by following the instructions outlined on page 20 of the Sun City
Directory.
It’s after office hours and you need to contact CA staff?
Monitors are on hand at the Monitor’s Station in the Social Center while the
buildings are open, typically until 10 p.m. If is it an emergency, contact the appropriate
authorities or the CA’s emergency phone number, 750-5418.
You don’t receive your Sun Rays?
Pick up a copy at the Communications Office in the Social Center. Write down
your name and address so that we can see if there is a trend with any particular route and get it
corrected.
You need a document notarized?
Make an appointment for this free service with Carol VanWassehnova, 864-1205, or
Katie Sutton, 864-1256.
You need documents and/or records from the CA, such as minutes, policies, or financial
statements?
Many documents and records are available on the web portal. If you do not have
access to a computer or cannot find the records you want, please visit the CA office and fill out a
Records Request Form.
You witness an accident or someone get hurt on CA Property?
In an emergency situation, immediately call 911. The CA office also needs to be
notified so that incident forms can be completed and damages assessed.
You want to address or reach the Board of Directors?
Communication can be sent to the Board via email at caboard@sctxca.org or through US
Mail at 2 Texas Drive, Building A, Georgetown, Texas 78633.
You want tickets to an outing or event that is sold out?
Put your name on the wait list. Many times, people have a change of plans and they
need to sell their tickets. Or, another event/outing will be scheduled, and you will be notified
first.
You have an idea for an onsite activity, or outing or event?
Contact the Activities Department; they want to hear your wonderful ideas.
You want more detailed financial information than is published in the Sun Rays?
Come to the front desk and request a full monthly report of approximately 30 pages
(10 cents per page plus sales tax). Also, a four-page report is posted on the web
portal each month after the Finance Committee approves the report.
You see irrigation water running for over one hour in a common area?
Call the Landscape Department at 864-1239 or the monitor’s desk at 864-1200 and
report the location of the stuck valve.
You see a dead animal (deer, skunk, squirrel, armadillo, etc.) on roadways, common areas,
or nature trails?
Call the CA office for pick up.
You are having a party at the Oaks, but forgot the code to get in the
building?
Call the monitor’s desk @ 864-1200 for help.
You want to address a large group at the Pavilion?
Call Sheree Simpson at 864-1224 in advance to reserve a wireless mic for your
event.
Another resident’s landscaping doesn’t meet Sun City’s standards for landscaping
maintenance?
Please call the Community Standards Office at 512-864-1251. The Community
Standards Office always holds the reporting resident’s identity in confidence.
A resident fails to control their pets?
If you believe that the health and welfare of the animal is in jeopardy, please
contact the City of Georgetown Animal Shelter and Animal Services office at 512/930-3592. If
the pet is creating a nuisance in the community, please call the Community Standards Office at
512-864-1251.
You want to get a screen or runner placed on Channel 79?
See Betty Hayne or Dick Baker in the Communications Office; either one can make it
happen in a heartbeat.
You forgot your password to log on to sctxca.org?
Come to the Communications Office in the Social Center, fill out a form, and a
password will be sent to you within a few days or sooner.
Contact the Executive Director at (512) 864-1210 or